At Cellra E-Bikes, we're committed to supporting you well beyond your purchase. Every e-bike includes a complimentary 1-month limited warranty through Cellra, followed by the standard manufacturer coverage (typically 1–2 years, depending on the model). For customers who want continued support directly from us, we offer the Cellra Extended Warranty — a service and support package designed to give you peace of mind.
What's included
The Cellra Extended Warranty is a service and support plan — it does not cover repairs or replacement parts. Instead, it provides:
- Extended access to our support team for warranty-related concerns;
- Remote diagnostic assistance by phone, email, or video;
- Claim management and communication with the manufacturer on your behalf;
- Shipping coordination, including prepaid return labels where applicable;
- Priority response and personalized guidance throughout the term of your plan.
What's not included
- Physical repairs or replacement of defective parts;
- Normal wear and tear (tires, brake pads, chains, grips, saddles);
- Damage from misuse, improper maintenance, or unauthorized modifications.
Plans and pricing
Extended plans are available at the time of purchase and keep you supported directly by Cellra for the period you choose. All prices are in CAD.
| Plan | Coverage | Price (CAD) |
|---|---|---|
| No extended warranty | 1 month (Cellra) + manufacturer warranty | $0 |
| Cellra Extended Warranty — 1 year | 12 months | $49 |
| Cellra Extended Warranty — 2 years | 24 months | $99 |
| Cellra Extended Warranty — 3 years | 36 months | $149 |
| Cellra Extended Warranty — 5 years | 60 months | $279 |
Questions
If you're not sure which plan is right for you, contact our team at support@cellra.ca and we'll help you choose.