This Privacy Policy describes how Cellra E-Bikes ("Cellra", "we", "us") collects, uses, and discloses your personal information when you visit or use our website at cellra.ca, use our services, or make a purchase from us, or otherwise communicate with us (the "Services"). "You" means any user of the Services, whether a customer, website visitor, or other individual whose information we collect.
Please read this Privacy Policy carefully. By using the Services you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. We will post the revised policy here, update the "Last updated" date, and take any further steps required by applicable law.
What personal information we collect
The information we collect depends on how you interact with us.
Information you provide directly
- Contact details — name, address, phone number and email.
- Order information — billing and shipping address, payment confirmation, email and phone.
- Account information — username and password, if you create an account.
- Shopping information — items you view, add to cart, or save.
- Support information — anything you include when you contact us.
Information collected automatically
When you use the Services we automatically collect certain usage data through cookies, pixels and similar technologies — including device and browser information, your IP address, and how you interact with our site.
Information from third parties
We may receive information about you from vendors and service providers who support our store, such as Shopify (our e-commerce platform) and our payment processors, who collect payment details to fulfill your orders.
How we use your personal information
- Providing the Services — to process payments, fulfill and ship orders, manage your account, handle returns and exchanges, and send transaction notifications.
- Marketing — to send you promotional emails or messages (you can opt out at any time) and to show you relevant ads.
- Security and fraud prevention — to detect and prevent fraudulent or malicious activity.
- Communicating with you — to provide customer support and improve our Services.
Cookies
Like most websites, we use cookies to operate and improve our store, remember your preferences, and understand how the Services are used. Our store runs on Shopify; you can read about Shopify's cookies at shopify.com/legal/cookies. Most browsers accept cookies by default, but you can remove or block them in your browser settings — note that some features may not work properly if you do.
How we disclose personal information
We may share your personal information in the following circumstances:
- With vendors and service providers who work on our behalf (payment processing, fulfillment and shipping, IT, analytics, customer support).
- With business and marketing partners, including Shopify, who handle your information under their own privacy notices.
- When you direct or consent to it — for example to ship your order.
- To comply with legal obligations, enforce our terms, or protect our rights and those of our users, including in connection with a business transaction such as a merger.
Children's data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
Security and retention
No security measures are perfect, and we cannot guarantee absolute security; please avoid sending sensitive information over unsecured channels. We retain your personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.
Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, to restrict or object to certain processing, and to withdraw consent. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights, and we may need to verify your identity before responding.
You can opt out of marketing emails at any time using the unsubscribe link in our emails; we may still send non-promotional messages about your account or orders.
Complaints
If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
International users
We may transfer, store, and process your personal information outside your province or country, including in the United States, where our service providers (such as Shopify) operate. We take steps to ensure your information remains protected in accordance with this policy.
Contact
For any questions about this Privacy Policy or our privacy practices, or to exercise your rights, email us at support@cellra.ca.